IT Specialist

The IT Specialist is responsible for monitoring and maintaining computer systems, identifying and resolving performance issues, and implementing system upgrades and improvements. This role provides technical support for desktops, laptops, smartphones, tablets, and key business applications such as Google Workspace, Microsoft 365 (Office 365), 8x8, and cloud-based file storage platforms. Additionally, the IT Specialist ensures employees have the tools and technology needed to work efficiently while protecting the organization’s systems, data, and digital assets through best-practice security and support standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Review diagnostics and assess the functionality and efficiency of systems.
• Implement security measures in line with HIPAA
• Monitor security certificates and company compliance requirements.
• Offer technical support to company staff and troubleshoot computer problems.
• Install and update company software and hardware as needed. 
• Anticipate and report the cost of replacing or updating computer items
• Other duties as assigned.

Supervisory responsibilities

• None.

• High School Diploma or equivalent
• Working knowledge of relevant operating systems, PC and MAC
• Excellent problem-solving and critical thinking skills
• Keen attention to detail
• Good organization, time management and prioritization
• Efficient troubleshooting abilities
• Effective communication skills including speaking, writing and active listening
• Great customer service and interpersonal skills.
• Ability to multitask and prioritize daily workloads
• Up to date with advancements in security (Hitrust/SOC2)
• Brings a friendly, approachable attitude to the office
• A genuine passion for helping the Autism community.

Work environment

• Noise Level is moderate to loud

Physical demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 35 pounds at times.

Travel required

• Minimal travel required

Affirmative Action/EEO statement 

InBloom Autism Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.